The guest message service is a hospitality-service that allows the front desk, or other management staff, to communicate one-way with the in-room guests. A guest will have access to an inbox on the TV and be notified of new messages in various ways.
messages can be sent and managed in different ways:
In the portal - you can manage messages under Hospitality -> Messages, or you can send a message by right-clicking a guest entry under Hospitality -> Guests
On the TV - you can build TV Templates where a guest can be notified of new messages, access their inbox and read messages
From a PMS - PMS integrations might support injecting messages to the system
Via the API - messages can be managed via the API
A message is sent to a room. The message consists of a subject, a message body and a sender name. Services are available on the TV to fetch and display this information.
All messages belonging to a room are deleted on check-out and check-in.
A messages has three state properties:
The created date is set upon creation. The notified date is to be set by the TV when it displays a notification telling the guest that there is a new message. The read date is to be set once the guest actively opens and reads the message.
There is also an instant display option to a message. Setting this will cause the message to display in full on the TV instantly.
Under Hospitality -> Messages you can see the current delivery and read status of all messages.